Returns of Unwanted items:
If, for any reason you are not happy with your House of James purchase or you have a change of heart, you can return the goods to us within 28 days of receipt (this is in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). We can only accept returned items if they are in a re-saleable condition. This means they should be in the original packaging, unused and undamaged.
You are obliged to take care of the goods whilst they are in your possession and this responsibility ends once the goods have been received by us, therefore we recommend that an insured delivery service is used as we cannot be held responsible if goods are either lost in the post or damaged in transit.
Please note: The cost of the return will be payable by you the customer.
Once the returned goods have been received and checked, a refund for the price you paid for said items (excluding any post and packing charges incurred by Sarah-Louise) will be made.
Incorrect item received:
If you have received the wrong item, please contact us by e-mail at firstname.lastname@example.org, along with details of your original order and we will then arrange return of the wrong item(s). Once we have received the return, we will arrange for the correct item(s) to be sent to you.
Every effort is made to ensure that all items are delivered to you in perfect condition and working order. However, in the unlikely event of you receiving faulty goods or incorrect items, please return the item(s) to us within 14 days to receive replacement, exchange or refund. The cost of returning such items to us will be reimbursed.
Please note: You lose your rights to return the goods to us where, in our opinion, you have not taken reasonable care of the goods while in your possession and they have not been returned unused or with the original packaging.
Please allow up to 10 - 14 working days for the goods to be received by us.
If you have any questions regarding returns, please do not hesitate to contact us.